Performance Indicators Tuesday, 7 March 2017

Insyc survey review

In January 2017 the CAUL Quality and Assessment Learning and Teaching Committee conducted a review of the Insync Library Client Survey that involved a survey of CAUL members. (7/3/2017) [Members only]

Comparisons between Insync and other survey instruments

Client surveys - comparison of Insync, LibQual, Ithaka (Adrian Gallagher, 28/9/15, updated 22/10/15) [Members only]

LibQual+, LibQual+ Lite and Insync Compared.  Karen Tang, Curtin University Library, 2012 [Members only]

Insync and LibQual+ Portal Comparisons (for CQAAC) & separate Appendix.  Karen Tang, Curtin University Library, October 2011 [Members only]

Ithaka S+R Surveys

Ithaka S+R developed our local survey program in response to the increasing interest of library managers to gain better insight into the perceptions of their faculty members and students as they make strategic decisions.

CAUL members should log in to see more.

Insync Client Surveys

This survey replaced the CAUL Client Congruence performance indicator kit in 2001.

CAUL Performance Indicator Kits 1995-2003

CAUL performance indicators.  Canberra, ACT,  Council of Australian University Librarians, c1995.

A. Library/clientele congruence (i.e. satisfaction)  indicator. Professor Brian Cornish and Dr Gary Gorman, School of Information Studies, Charles Sturt University, 1995

B. Document delivery quality indicator. Jan Novak and Ms Margaret Robertson, Library, Queensland University of Technology, 1997

Document Delivery Performance, 2nd ed. by Margaret Robertson, Queensland University of Technology, 1997

Document Delivery Performance [and Workbook] [3rd ed.] Prepared by Margie Jantti, University of Wollongong Library, 2003.

C. Proportion of sought material obtained at time of visit. Colin Taylor and Jan Hiscock, Library, University of South Australia, 1995.

Interactive page for data entry and retrieval of CAUL performance indicators.

The data uploader
Materials Availability data uploader.
(see Procedures for uploading data) [Members only]

Document Delivery data uploader.
(see Procedures for uploading data) [Members only]

Population of the CAUL Best Practice Database – Document Delivery.
A national benchmarking study conducted by NRSWG attracted responses from most CAUL members. It is recommended that all CAUL participants supply the final tables from their reports for inclusion in the Best Practice webpage. 

Please use the template to supply your data to the CAUL Office.

To view CAUL data

This database is in the process of being populated. Currently limited data available for viewing.